Bring it to the nearest branch or call
- Vilnius Kareivių g. 11A +370 655 77057
- Kaunas Savanorių pr. 155 +370 639 69600
- Klaipėda Sausio 15-osios g. 13 +370 647 07741
- Šiauliai Gegužių g. 30 +370 682 29052
All branches are open Mon–Fri 9:00–18:00
Sony Xperia phone repair is part of our everyday work: from older Xperia Z and Z3 models to the Xperia 10 III, 5 III or 1 III. If your phone has a cracked screen, drains quickly, no longer charges or has been exposed to liquid, here you will find how the repair works, which faults occur most often and when repairing is worthwhile.
Below you will find a list of the services we perform, the most common Sony faults with safe checks you can do at home, tips on whether repair is worthwhile, and answers to frequently asked questions. We determine the exact repair price after diagnostics.
Sony phone repair services and prices
Below are the services we perform on Sony Xperia phones; the price is determined after diagnostics.
| Service | Price | Warranty |
|---|---|---|
| Screen and glass replacement | after diagnostics | – |
| Battery replacement | after diagnostics | – |
| Charging port repair | after diagnostics | – |
| Camera repair | after diagnostics | – |
| Cleaning after contact with liquids | after diagnostics | – |
| Software update | after diagnostics | – |
Most common Sony phone faults
Below are the symptoms Xperia owners most often come to us with, and safe checks you can do yourself.
Sony phone won’t turn on
The most common cause is a drained or worn-out battery, a dirty charging port or a software error. Less often, it is a motherboard fault after a drop or moisture exposure.
What you can check yourself: Try a different cable and charger. If the phone still does not respond, contact a service centre. You will find more tips in the article what to do when your phone won’t turn on.
During diagnostics we identify the cause and tell you the repair price.
Sony Xperia has a cracked screen or the touch sensor is not responding
An impact, pressure in a pocket or a hairline crack can damage the glass and the touch sensor. Often the screen still displays an image, but the touch sensor does not work on part of the surface.
What you can check yourself: If glass shards are flaking off, do not use the phone to avoid injury, and moisture may get inside through the cracks.
We replace the screen or glass; we will tell you the price after diagnostics.
Phone drains quickly or shuts down at 30%
A worn battery loses capacity after a few hundred cycles. Apps or a faulty power controller can also drain energy.
What you can check yourself: Check battery usage in the settings, close apps running in the background and reduce screen brightness. More in the article about phone battery technology.
We check the battery condition and, if necessary, replace it.
Sony phone won’t charge or charges only in a certain cable position
Dust and lint build up in the port, and the contacts become loose or worn. Sometimes the cable or adapter is to blame, not the phone.
What you can check yourself: Try a different cable and charger. Do not try to clean the port yourself with metal objects – contact a service centre.
We repair or replace the charging port.
Sony phone got wet or fell into water
Although Xperia phones often have water protection, it may stop working after impacts or as the seals age. Moisture causes corrosion, which can lead to faults even a few days later.
What you can check yourself: Turn off the phone, do not charge it and take it to a service centre as soon as possible.
We dry out the phone after contact with liquids and inspect the components. If there is corrosion damage, the price is determined after diagnostics.
Sony Xperia camera not working, image blurry or black
The cause may be a module damaged by an impact, a dirty or cracked lens cover, or a software error.
What you can check yourself: Wipe the lens with a soft cloth, restart the phone and try a different camera app.
We repair the camera – we replace the module or the lens cover if necessary.
Phone overheats
Severe heating indicates a heavy load, a worn-out battery or a faulty charger. Some warming is normal while gaming, but not to the point where the phone is too hot to hold in your hand.
What you can check yourself: Remove the case, do not charge the phone in the sun and update your apps. More in the article why a phone gets hot while gaming.
We check the battery and power circuits; if necessary, we replace the battery.
Sony phone has no sound or the caller cannot be heard
The speaker or microphone openings are often clogged with dirt, but the module may also be faulty or there may be moisture damage.
What you can check yourself: Check that silent mode is not on or that Bluetooth headphones are not connected, and restart the phone.
We diagnose the problem and, if necessary, replace the speaker or microphone.
Sony phone freezes, keeps restarting
Most often, the cause is corrupted software or full storage. Sometimes it indicates a battery or motherboard problem.
What you can check yourself: Free up storage, update the system and make a backup before any reset.
We update the software and check whether the problem is not hardware-related.
Is it worth repairing a Sony Xperia or buying a new one?
The decision depends on the fault and the model. Replacing the battery, charging port or screen is usually a smarter choice than buying a completely new phone, especially if you are happy with your Xperia and it still runs smoothly.
The cameras and screens of more expensive models, such as the Xperia 1 or 5 series, are valuable, so it is usually worth repairing them. For older models (Xperia Z, Z3, M4 Aqua), what matters is whether their capabilities are still enough for you and whether the phone still receives software updates.
The final answer comes from diagnostics: we determine the cause of the fault and the repair cost, and then you can decide whether to repair it.
- Repair is usually worthwhile for: a cracked screen, a worn-out battery, a dirty or broken charging port, a damaged camera.
- It is worth considering a purchase when: the motherboard is damaged, the repair cost is close to the price of a new phone, and the model is old.
- Liquid damage: the sooner the phone is brought to the service centre, the greater the chance of saving it.
Before bringing your phone to the service centre, make a backup of your data if the phone still turns on.
Which Sony phones we repair
We repair Sony Xperia models from the newest to the oldest. The list includes the Xperia 10 III, 10 III Lite, 5 III, 1 III, Pro-I, as well as older Z series models (Z1, Z2, Z3, Z5), XA, M4 Aqua, E3, T3 and many other phones.
If you do not see your model, drop by the branch during opening hours and ask – no appointment is needed. Parts availability and repair cost depend on the specific model, so we will tell you exactly after an inspection.
How to extend the life of your Sony phone
Many Xperia faults arise from habits. A battery that is deeply discharged or constantly charged to 100% wears out faster, and a dirty charging port eventually stops making contact. We write about this in more detail in the article how long a phone battery lasts.
Although some Xperia models have water resistance, it weakens over time: the seals age, and impacts can cause micro-cracks. Therefore, after a drop or immersion in water, do not assume that the phone is still watertight.
- Use an original or good-quality charger and cable.
- Put your phone in a case with raised edges and apply a protective glass.
- Do not charge the phone with wet hands or near a bathtub.
- Do not clean the charging port with metal objects – if it gets clogged, contact a service centre.
If the phone has gotten wet, turn it off and do not charge it, and take it to a service centre as soon as possible.
Data security during repair
Replacing the screen, battery or port usually does not require erasing data, but repairing the motherboard or updating the software may affect files. Therefore, if possible, make a backup before bringing the phone in.
Have your screen lock and Google account details ready, as some repairs may require them. If your phone is locked to a carrier, read about phone unlocking.
How Sony phone repair works
- Bring your phone to a branch. Bring your phone to the nearest branch in Vilnius, Kaunas, Klaipėda or Šiauliai. Branches are open Mon–Fri 9:00–18:00 and closed at weekends.
- Briefly describe the fault. Tell us what happened: when the problem appeared, and whether the phone was dropped, got wet or was charged with a different charger. This helps us find the cause faster.
- Diagnostics. We carry out the initial diagnostics within 1 business day. It determines the exact cause of the fault and the repair price.
- Repair. We replace damaged parts, clean the phone or update the software.
- Inspection and warranty. We check that everything works and provide a warranty for the work performed. Please confirm its duration at the branch.
- Collect your phone. You collect your phone from the same branch where you left it.
Frequently asked questions about Sony phone repair
How much does Sony phone repair cost?
The repair price depends on the model and the fault, so we cannot give a single price. We determine the exact amount after diagnostics.
How long does it take to repair a Sony Xperia?
We carry out the initial diagnostics within 1 business day. The repair time depends on the fault and the availability of parts.
Do you provide a warranty for repairs?
Yes, we provide a warranty for all repair work performed. Please confirm its duration at the branch when handing in your phone.
Will you keep my data safe?
When replacing the screen, battery or charging port, data usually remains intact, but it is safest to make a backup beforehand. In the case of motherboard repair, this is especially important.
Do you repair phones in Alytus, Panevėžys, Utena or Kėdainiai?
We have branches in Vilnius, Kaunas, Klaipėda and Šiauliai. If you are from another city, you can bring your phone to the nearest branch.
Is it worth repairing an older Sony Xperia, such as the Z3 or Z5?
If the phone still suits you and the fault is simple, such as the battery or charging port, it is usually worth it. Consider an expensive motherboard repair more carefully.
Can I order Sony phone unlocking?
We describe the phone unlocking service on a separate page: phone unlocking. For a specific model, it is best to consult a technician.