Bring it to the nearest branch or call
- Vilnius Kareivių g. 11A +370 655 77057
- Kaunas Savanorių pr. 155 +370 639 69600
- Klaipėda Sausio 15-osios g. 13 +370 647 07741
- Šiauliai Gegužių g. 30 +370 682 29052
All branches are open Mon–Fri 9:00–18:00
Phone unlocking is needed when the device works but cannot be used: it does not accept another SIM card, asks for an unknown Apple ID or Google account, or does not let you in because of a forgotten code. On this page we explain what types of locks there are, what you can try yourself, and when it is better to bring the phone to the workshop.
Below you will find pricing information, the most common situations (from „the phone does not work abroad” to a forgotten pattern), data security tips, and the service process. We unlock phones at our branches in Vilnius, Kaunas, Klaipėda and Šiauliai.
Prices for phone unlocking and related repairs
The unlocking price is determined individually, while prices for other work are listed as starting prices („from”).
| Service | Price | Warranty |
|---|---|---|
| Carrier SIM-lock unlocking | individually | Yes |
| iCloud account removal | individually | Yes |
| Google FRP protection removal | individually | Yes |
| Screen lock removal | individually | Yes |
| MDM profile removal | individually | Yes |
| Phone screen replacement | from 49 € | – |
| Phone battery replacement | from €25 | – |
| Charging port replacement or cleaning | from €25 | – |
| Software reinstallation | from €20 | – |
| Phone repair after moisture or water damage | from €30 | – |
The most common phone lock problems and solutions
Below are the situations in which people most often look for phone unlocking, and what to do about them.
I forgot my phone password or PIN code
Most often the code was changed recently or the phone has not been used for a long time. After several incorrect attempts, the phone locks temporarily.
What you can check yourself: Try to remember the code, but do not enter it many times in a row – on some phones, data is erased after a certain number of failed attempts. Keep in mind that official recovery methods usually erase data, so first think about a backup.
We remove the screen lock. The price is determined individually, and please discuss data preservation with the technician before the work.
How to unlock a phone if I forgot the pattern
On Android phones, the pattern is usually forgotten after a change or a long break. On some older phones, a Google account helps to unlock them.
What you can check yourself: After several failed attempts, „Forgot pattern?” may appear on the screen – then you can sign in with your Google account. Samsung users can try „Find My Mobile”. These methods may erase data.
If the official methods don’t work, we remove the screen lock. Price on request.
Phone asks for a Google account after a reset (FRP)
After a factory reset, Android asks for the last Google account that was used. This happens if the account was not removed before the reset.
What you can check yourself: Try to remember the account’s e-mail address and recover the password on Google’s official account recovery website. After changing the password, you sometimes have to wait a few hours before the protection allows you to sign in.
We remove Google FRP protection. Price on request.
iPhone asks for an Apple ID – iCloud lock
The lock remains when a phone is sold without turning off „Find My iPhone” or signing out of the Apple ID. Without the previous owner’s details, it is impossible to activate the phone.
What you can check yourself: Try to contact the previous owner and ask them to remove the device from their account. If you have forgotten your Apple ID password, use Apple account recovery.
We remove the iCloud account. The price is determined individually.
Phone doesn’t work abroad or doesn’t recognize another SIM card
Roaming may be turned off, the SIM card may not be activated, or the phone may be locked to a single operator’s network (SIM-lock).
What you can check yourself: Check whether „Data roaming” is turned on, try the card in another phone and call your operator. If you see „SIM not supported” with another SIM card, a lock is likely.
We unlock the phone from the operator’s network. The price depends on the operator and the country.
Fingerprint or face recognition not working
Biometrics can stop working because of a dirty or cracked protective film, a software error or a faulty sensor. This can also happen after a screen replacement.
What you can check yourself: Clean the sensor and your hands, and set up your fingerprint again in the settings. Read more in the article about face recognition technology in phones.
We diagnose whether the sensor, screen or software is at fault, and fix it. Screen replacement – from 49 €.
Phone is locked and won’t turn on or charge
Sometimes a lock and a fault appear together: a discharged or worn-out battery, a damaged charging port or a software error.
What you can check yourself: Try a different charger and cable. Do not try to open the phone or replace the battery yourself.
We replace the battery (from 25 €) or the charging port (from 25 €), then remove the lock if it remains.
Phone stuck on the logo after an update or reset
Most often the cause is corrupted software, an unfinished update or insufficient storage space.
What you can check yourself: Hold the power button for a few seconds and try to restart. If the phone is discharged, connect the charger and wait.
We reinstall the software (from 20 €); talk to the technician in advance about saving your data.
Phone not working after moisture or a drop
Moisture causes oxidation, which can damage the motherboard and the charging port. After a drop, the screen often cracks or connectors come loose.
What you can check yourself: Turn off the phone, wipe the surface and do not connect the charger.
We clean and diagnose after moisture damage (from 30 €) or replace the screen (from 49 €).
What types of phone unlocking are there?
People use „unlocking” to mean several different things, and the solution differs in each case. That’s why it is important first to determine what exactly is locked.
Operator lock (SIM-lock) ties the phone to a single operator’s network. It most often affects phones bought abroad with a contract. The unlocking price depends on the operator and the country, as some operators charge their own fees.
iCloud lock appears when an iPhone asks for the previous owner’s Apple ID. Google FRP is the equivalent Android protection after a factory reset. Screen lock means a forgotten PIN, pattern or password. MDM profile is most commonly found on former company phones.
- Carrier SIM-lock unlocking
- iCloud account removal
- Google FRP protection removal
- Screen lock removal
- MDM profile removal (for company phones)
Before bringing the phone in, look at which message is shown on the screen and take a photo of it – it makes it easier to understand the type of lock.
How to unlock a phone if you forgot the code: what to try yourself
Before turning to a technician, it is worth trying the official methods. They cost nothing, and sometimes the problem is solved within a few minutes. It is important to know that many recovery methods erase the phone’s data, so first think about whether you have a backup.
Samsung owners can use the „Find My Mobile” service with a Samsung account, if it was turned on earlier. On Android phones, Google account password recovery or „Find Hub” (formerly „Find My Device”) sometimes helps. For iPhone owners with an Apple ID, recovery mode or the „Erase iPhone” function can be used – both erase the data.
If you forget the password of a „Xiaomi”, „Redmi” or „Huawei” phone, a similar principle applies: you need the manufacturer’s account or a recovery mode that erases the data. If you don’t remember the account, or the phone remained locked after a reset, that is when you need an unlocking service.
Do not try entering the code dozens of times in a row – the phone may be locked for a long time, and on some models the data is erased after a set number of failed attempts.
What determines the price of phone unlocking
There are no fixed prices for all phones. The price depends on the lock type, the manufacturer, the model and, in the case of a carrier lock, also on the network and the country where the phone was sold.
So it is enough to tell us the phone model and the lock type. The unlocking price is always determined individually, after assessing the specific case.
In the table below, unlocking services are marked „individually”, while other jobs show „from” prices, i.e. starting prices.
What to bring and how to handle your data
Bring the phone itself and, if you have them, the SIM card and the proof of purchase or receipt. It would be helpful to know which carrier and in which country the phone was bought.
Whether your data is preserved depends on the lock type. Removing a carrier SIM lock usually does not change the information on the phone, while some methods of removing a screen lock or FRP may require a reset. So discuss this with the technician before the work begins.
If the phone also has physical damage after water exposure or a fall, it needs to be fixed as well. We repair common faults by manufacturer: „iPhone” repair, „Samsung Galaxy” repair, „Xiaomi” phone repair.
- The phone and, if available, the SIM card
- Proof of purchase or receipt (if you have it)
- Known passwords and accounts (if you remember them)
- Information about which carrier and where the phone was bought
If the phone still partly works, make a backup before unlocking – it is the cheapest way to protect your data.
How phone unlocking works
- Bring the phone to a branch. Visit our Vilnius, Kaunas, Klaipėda or Šiauliai branch Mon–Fri 9:00–18:00. Bring the phone and, if you have it, the proof of purchase.
- The lock type is determined. It is important to find out whether it is a SIM lock, „iCloud”, Google FRP, a screen code or an MDM profile, and which model it applies to.
- Price and data are discussed. The unlocking price is determined individually. Discuss data preservation with the technician before the work begins.
- Phone unlocking. Unlocking is carried out according to the lock type: carrier network, „iCloud”, Google FRP, screen lock or MDM profile.
- Warranty. A warranty is provided for the work performed. Please confirm its duration and terms at the branch before leaving your phone.
Frequently asked questions about phone unlocking
How much does phone unlocking cost?
The price depends on the lock type, the phone model and, in the case of a carrier lock, the network and the country. That is why it is determined individually – tell us the model and the message on the screen, and you will learn the exact amount once the case has been assessed.
What is the difference between unlocking a phone from a carrier or account and unlocking a screen code?
In everyday speech these words are often used as synonyms. Usually, „atrišimas” refers to freeing a phone from a carrier or an account, while „atrakinimas” refers to a screen code problem. Both cases are included among our services.
Do you unlock an „iPhone” with an „iCloud” lock?
Yes, removing an „iCloud” account is one of our services. The price is determined individually.
Why does my phone not work abroad?
There are several possible reasons: roaming is turned off, carrier restrictions, or a SIM lock. First check your settings and services with your carrier; if the phone does not accept a SIM card from another country, it is likely locked to a network.
If I forget my password, will I lose my photos?
It depends on the phone and the method. Official recovery methods usually erase the data, so a cloud backup is the best protection. Discuss with the technician whether an option without erasing the data is possible.
Is a warranty provided for the work?
Yes, a warranty is provided for the work performed. Please confirm its duration and terms at the branch before leaving your phone.
In which cities can I hand in a phone for unlocking?
We operate in Vilnius, Kaunas, Klaipėda and Šiauliai, Mon–Fri 9:00–18:00. The branches are closed on weekends. You can find the branch contacts on the Contacts page.
Do you also unlock older or lesser-known models?
Besides „iPhone”, „Samsung”, „Huawei” and „Xiaomi”, we unlock phones from „Motorola”, „Sony Xperia”, „LG”, „Nokia Lumia”, „BlackBerry”, „Alcatel One Touch”, „ZTE” and other manufacturers. For very old or rare models, it is best to check in advance.